Confirm the terms for your equipment
The periods below provide a reference when discussing warranty before buying or renting a forklift. Actual duration, start date, operating-hour limits, covered components and charges must be confirmed against the model, serial number, warranty certificate and contract. Where both time and operating-hour limits apply, the earlier limit governs if specified in the equipment documents.
Reference warranty periods
Battery warranty does not cover the entire truck. Lithium terms vary by battery series, market, date and usage conditions. A ten-year warranty must not be assumed for every truck.
| Equipment / component | Reference period |
|---|---|
| Internal-combustion forklifts | 24 months / 2,000 hours |
| Rough-terrain forklifts | 24 months / 2,000 hours |
| Electric counterbalance forklifts | 24 months / 2,000 hours |
| Electric reach trucks | 24 months / 2,000 hours |
| Warehouse equipment: pallet trucks and stackers | 12 months / 1,500 hours |
| Internal-combustion tow tractors | 24 months / 2,000 hours |
| Electric tow tractors | 24 months / 2,000 hours |
| Semi-electric forklifts | 12 months / 1,500 hours |
| LiFePO4 lithium batteries | 5 years / 10,000 hours; any extension requires separate written confirmation |
| Lead-acid batteries | 12 months / 1,000 hours |
| Mini-series lithium batteries | 12 months / 1,000 hours |
| Mini-series warehouse equipment | 6 months / 600 hours |
| Solid tyres | Reference: one-third of tread; confirm the measurement method and eligibility criteria |
Coverage and conditions
Covered faults
Material or manufacturing defects are inspected before eligibility is confirmed. Eligible repairs or replacements, parts and labour follow the warranty documents. Replacement parts remain subject to the equipment’s warranty terms; replacement does not automatically restart the full warranty period.
Wear and routine maintenance
Wear items such as tyres, wipers, filters, belts, carbon brushes, bulbs, fuses, seals and hoses must be assessed against the cause of failure. Fuel, lubricants, cleaning, inspections and scheduled maintenance are normally operating costs unless included in the contract.
Correct use and authorised repairs
Damage caused by accidents, misuse, overload, unsuitable storage, missed maintenance or unauthorised structural changes may be excluded. Obtain written confirmation from the supplier before repairs or fitting an attachment.
Parts and additional costs
Use specified parts and retain maintenance records. Other parts must be assessed against the warranty terms and cause of failure, rather than automatically cancelling the entire warranty. Transport, travel, replacement equipment and downtime costs require clear agreement.
Reporting and service process
Report the fault
Contact the supplier with the model, serial number, operating hours, location and fault description, including photos or video. If safety is affected, stop using the truck and secure the area according to the operating instructions.
Verify the information
Technical staff check the warranty certificate, delivery date, maintenance history and equipment condition. The assessment should establish whether the fault is covered or requires a chargeable service.
Inspect and resolve
Agree on an on-site inspection or workshop visit, repair plan and required parts. A 48-working-hour attendance target or three inspection visits applies only if written into the contract; neither is a blanket commitment for all locations.
Test and sign off
The technician and customer representative check the relevant functions after repair, document the work and replaced parts, and agree on follow-up monitoring. Retain the records for future maintenance.
Hangcha service activities
Service training images published by Hangcha.
Information to send with a fault report
- Truck model, serial/chassis number and current operating hours.
- Delivery date, warranty certificate or purchase/rental contract reference.
- Symptoms, fault codes, timing and operating conditions when the fault occurs.
- Photos/video, maintenance history, site address and on-site contact.
Buying and renting: confirm the service scope
When buying a Hangcha forklift, confirm separate terms for the truck, battery, charger and attachments. For rentals, maintenance responsibilities, fault response, consumables and replacement-truck arrangements follow the rental contract. ACE C&T advises on forklift sales and rental; send your model or contract reference to confirm the appropriate service.
ACE C&T · HANGCHA
Discuss warranty and service
Mr. Lê Đình Lê · 0904.070.313 · ledinhle@live.com